The Salesforce Certified Business Analyst program is designed for Business Analysts with Salesforce experience. The successful candidate understands business needs, captures requirements, and collaborates with stakeholders to support the development of Salesforce solutions which drive business improvements.

A Salesforce Certified Business Analyst drives business improvements, and collaborates with stakeholders to understand business needs and value in the context of the customer environment. The candidate has experience working in a particular industry or domain and supporting the business with the Salesforce Platform (i.e. Sales Cloud, Marketing Cloud, and so on).

The successful candidate has experience with common business practices such as eliciting requirements, mapping business processes, writing user stories, validating solutions, user acceptance testing, and facilitating virtual and in-person workshops. The candidate will be able to apply Salesforce business analysis best practices, guide collaboration between business stakeholders, act as a liaison between business and development teams, and understand the implications of various software development lifecycle methodologies.

The Salesforce Certified Data Cloud Consultant certification is ideal for consultants who have experience implementing and consulting on enterprise data platforms in a customer-facing role, including designing, configuring, and architecting solutions. This exam guide prepares you for the Data Cloud Consultant certification exam.

The Data Cloud Consultant meets maintainable and scalable customer business requirements, and contributes to a customer’s long-term success. Individuals who are interested in demonstrating competence with Data Cloud should pursue this certification.

Candidates for this exam should have two or more years experience implementing and working with data strategy and data modeling, including building multiple solutions across Salesforce clouds. The target audience typically has experience in development, strategy, business analysis, presales solutioning, or architecture.

Salesforce Certified Data Cloud Consultant candidates have broad knowledge of Salesforce technology and specifically Data Cloud and its capabilities and terminology. Candidates also have experience positioning and implementing Data Cloud.

The Salesforce Certified Education Cloud Consultant program is designed for consultants with experience implementing Salesforce for Education solutions. The Salesforce Certified Education Cloud Consultant is able to successfully design and implement Salesforce for Education solutions that meet customer business requirements, are maintainable and scalable, and contribute to long-term customer success.

A Salesforce Certified Education Cloud Consultant designs and deploys solutions that support customer business processes and requirements using Salesforce for Education. The candidate has experience designing solutions that optimize Education Cloud functionality and can lead the implementation of these solutions within the education industry. The candidate has experience consulting within the education industry and has expertise in Salesforce applications, including the knowledge needed to implement multiple applications in common customer scenarios.

The successful candidate has experience with common consulting practices such as solution design, problem solving, troubleshooting common technical and design challenges, facilitation skills, requirements gathering, application of best practices, ability to manage project timelines and deliverables, and implementation methodologies.

The Salesforce Experience Cloud Consultant program is designed for consultants who have experience implementing and consulting on the Salesforce Experiences applications in a customer-facing role. The Salesforce Experience Cloud Consultant exam is for individuals who want to demonstrate their skills and knowledge in designing, configuring, building, and implementing Salesforce Experience applications, using the declarative customization capabilities of the Experience platform.

The Salesforce Experience Cloud Consultant is able to meet customer business requirements that are maintainable and scalable, and contribute to long-term customer success. The credential is relevant to customers, partners, employees, and anyone interested in demonstrating competence with Experience Cloud. In order to qualify to take the Salesforce Experience Cloud Consultant exam, candidates must have earned the Salesforce Administrator credential.

The Salesforce Certified Experience Cloud Consultant has experience using the Salesforce Experience applications. The Salesforce Certified Experience Cloud Consultant is also able to troubleshoot and solve platform issues.

The Salesforce Certified Experience Cloud Consultant should have 6 months of hands-on experience administering or developing on the Salesforce Experience Cloud platform. The Salesforce Certified Experience Cloud Consultant possesses facilitation and consultative skills at a technical level. The candidate may work internally as an employee or as a consultant.

Successful completion of the Salesforce Certified Field Service certification exam helps maintain quality and consistency in skills and knowledge within the Salesforce Certified Field Service community.

The objective of the Salesforce Certified Field Service Consultant program is to test and certify qualified implementation consultants, partners and administrators on their ability to deploy Salesforce Field Service to an organization.

The Salesforce Certified Field Service Consultant program is designed for consultants who have experience implementing Salesforce Service Cloud and Salesforce Field Service.

A Salesforce Certified Field Service Consultant designs and deploys solutions that support customer business processes and requirements using the Salesforce Field Service product, managed package, and Salesforce Field Mobile application. The consultant has field service industry experience, mobile solution expertise, and a solid understanding of the Salesforce core object model.

The Salesforce Certified Marketing Cloud Account Engagement Consultant program is designed for individuals who have experience implementing the Account Engagement application and can explain Salesforce administration concepts that relate to Account Engagement features. The Salesforce Certified Marketing Cloud Account Engagement Consultant has experience with Account Engagement administration and configuration, and is able to successfully design and implement Account Engagement solutions that meet customer business requirements, are maintainable and scalable, and contribute to long-term customer success. This credential encompasses the breadth of the Account Engagement application and its integration on the Salesforce platform.

The Salesforce Certified Marketing Cloud Account Engagement Consultant generally has 12 months or more of hands-on experience implementing and administering the Account Engagement Lightning App and Salesforce platform. A successful candidate should understand best practice approaches for B2BMA, and its out-of-the-box functionality, but not necessarily deep knowledge on the topic. The Salesforce Certified Marketing Cloud Account Engagement Consultant possesses facilitation and consultative skills to gather business requirements, design solution alternatives, and implement them to meet business needs.