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ServiceNow Certifications
ServiceNow Certified System Administrator
Passing the ServiceNow System Administrator Certification Exam demonstrates mastery of ServiceNow System Administration and certifies that a candidate has the skills and essential knowledge necessary to manage the configuration, implementation, and maintenance of the ServiceNow platform. Successfully passing this certification exam also establishes the core skill set necessary to pursue further certification for individuals. ServiceNow Certification exams are computer‑based, multiple‑choice exams delivered by ServiceNow testing partner Kryterion, in a proctored environment.
ServiceNow Certified Application Specialist
The Certified Application Specialist – Performance Analytics exam certifies that a successful candidate has the skills and essential knowledge to perform the configuration, implementation, and maintenance of a ServiceNow Performance Analytics solution. ServiceNow Certification exams are computer‑based, multiple‑choice exams delivered by ServiceNow testing partner Kryterion, in a proctored environment.
ServiceNow Application Developer Certifications
Associate Application Developer
Learners in this level typically have 0 to 1 years of experience with ServiceNow. The Associate Application Developer level will focus on: Exploring the ServiceNow user interface Completing ServiceNow Administration Fundamentals Learning JavaScript in the Now Platform Learning App Engine Studio for Application Developers Becoming a ServiceNow Certified System Administrator (CSA) Developing great communication skills
Professional Application Developer
Learners in this level typically have 2 to 4 years of experience with ServiceNow and have completed the Mainline Certified System Administrator (CSA) and the Micro-Certification for Flow Designer. The Professional Application Developer level will focus on: Completing Scripting in ServiceNow Fundamentals Learning Application Development Getting familiar with Integration Hub Learning UI Builder Learning Service Portal Fundamentals Becoming a ServiceNow Certified Application Developer (CAD)
Expert Application Developer
Learners in this level typically have 5 to 8 years of experience with ServiceNow and have completed the CAD, the Integration Hub Micro-Certification, the Application Developer User Interface Creator Micro-Certification, and the Service Portal Fundamentals Micro-Certification. The Expert Application Developer level will focus on: Completing Automated Test Framework Essentials Completing Source Control Fundamentals Implementing the Now Platform Mastering the Service Portal Exploring Source Control Fundamentals
ServiceNow Implementer Certifications
Associate Implementer
Learners in this level typically have 0 to 1 years of experience with ServiceNow and have not completed any credentials. The Associate Implementer level will focus on: Completing ServiceNow Administration and ITSM Fundamentals Identifying foundational Now Platform features Exploring ServiceNow community discussion forums and groups Learning from experienced Implementation Specialists Becoming a ServiceNow Certified System Administrator (CSA)
Practitioner Implementer
Learners in this level typically have 1 to 3 years of experience with ServiceNow and are a Certified System Administrator (CSA). The Practitioner Implementer level will focus on: Examining Now Platform architecture Implementing the Now Platform Exploring extended Now Platform capabilities Participating in ServiceNow Community discussion forums and user and industry groups Becoming a ServiceNow Certified Implementation Specialist - IT Service Management (CIS - ITSM)
Professional Implementer
Learners in this level typically have 3 to 5 years of experience with Service now, are a Certified System Administrator (CSA) and a Certified Implementation Specialist for IT Service Management (CIS - ITSM). The Professional Implementer level will focus on: Working with CMDB and integration technologies Mastering JavaScript skills Adopting an architect mindset Enhancing the user experience with Service Portal and UI Builder Earning an additional ServiceNow Implementation Specialist Certificate
Expert Implementer
Learners in this level typically have 5 or more years of experience with ServiceNow, are a Certified System Administrator (CSA), a Certified Implementation Specialist in ITSM, and an additional area. The Expert Implementer level will focus on: Mastering ServiceNow application development Continuing to build an architect mindset Securing the Now Platform Streamlining ServiceNow upgrades and testing Becoming a ServiceNow Certified Application Developer (CAD) and Performance Analytics Application Specialist (CAS - PA)