Salesforce Administrators Certifications

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ServiceNow Certifications

ServiceNow Certified System Administrator

Passing the ServiceNow System Administrator Certification Exam demonstrates mastery of ServiceNow System Administration and certifies that a candidate has the skills and essential knowledge necessary to manage the configuration, implementation, and maintenance of the ServiceNow platform. Successfully passing this certification exam also establishes the core skill set necessary to pursue further certification for individuals. ServiceNow Certification exams are computer‑based, multiple‑choice exams delivered by ServiceNow testing partner Kryterion, in a proctored environment.

ServiceNow Certified Application Specialist

The Certified Application Specialist – Performance Analytics exam certifies that a successful candidate has the skills and essential knowledge to perform the configuration, implementation, and maintenance of a ServiceNow Performance Analytics solution. ServiceNow Certification exams are computer‑based, multiple‑choice exams delivered by ServiceNow testing partner Kryterion, in a proctored environment.

ServiceNow Application Developer Certifications

This journey is a collection of courses, credentials, and activities organized by job level that will help you prepare for a ServiceNow Application Developer, IT Developer, ServiceNow Developer, or ServiceNow Platform Developer role.

Associate Application Developer

Learners in this level typically have 0 to 1 years of experience with ServiceNow. The Associate Application Developer level will focus on: Exploring the ServiceNow user interface Completing ServiceNow Administration Fundamentals Learning JavaScript in the Now Platform Learning App Engine Studio for Application Developers Becoming a ServiceNow Certified System Administrator (CSA) Developing great communication skills

Professional Application Developer

Learners in this level typically have 2 to 4 years of experience with ServiceNow and have completed the Mainline Certified System Administrator (CSA) and the Micro-Certification for Flow Designer. The Professional Application Developer level will focus on: Completing Scripting in ServiceNow Fundamentals Learning Application Development Getting familiar with Integration Hub Learning UI Builder Learning Service Portal Fundamentals Becoming a ServiceNow Certified Application Developer (CAD)

Expert Application Developer

Learners in this level typically have 5 to 8 years of experience with ServiceNow and have completed the CAD, the Integration Hub Micro-Certification, the Application Developer User Interface Creator Micro-Certification, and the Service Portal Fundamentals Micro-Certification. The Expert Application Developer level will focus on: Completing Automated Test Framework Essentials Completing Source Control Fundamentals Implementing the Now Platform Mastering the Service Portal Exploring Source Control Fundamentals

ServiceNow Implementer Certifications

Implementers are visionaries who help organizations solve problems and meet business requirements using ServiceNow technology. This career journey is a collection of free and paid courses, credentials, and activities organized by job level that will help you prepare for a role as a ServiceNow Implementer, Implementation Specialist, or Technical Consultant.

Associate Implementer

Learners in this level typically have 0 to 1 years of experience with ServiceNow and have not completed any credentials.   The Associate Implementer level will focus on:  Completing ServiceNow Administration and ITSM Fundamentals  Identifying foundational Now Platform features  Exploring ServiceNow community discussion forums and groups  Learning from experienced Implementation Specialists  Becoming a ServiceNow Certified System Administrator (CSA) 

Practitioner Implementer

Learners in this level typically have 1 to 3 years of experience with ServiceNow and are a Certified System Administrator (CSA).   The Practitioner Implementer level will focus on:  Examining Now Platform architecture  Implementing the Now Platform  Exploring extended Now Platform capabilities  Participating in ServiceNow Community discussion forums and user and industry groups  Becoming a ServiceNow Certified Implementation Specialist - IT Service Management (CIS - ITSM)  

Professional Implementer

Learners in this level typically have 3 to 5 years of experience with Service now, are a Certified System Administrator (CSA) and a Certified Implementation Specialist for IT Service Management (CIS - ITSM).  The Professional Implementer level will focus on:  Working with CMDB and integration technologies  Mastering JavaScript skills  Adopting an architect mindset  Enhancing the user experience with Service Portal and UI Builder  Earning an additional ServiceNow Implementation Specialist Certificate

Expert Implementer

Learners in this level typically have 5 or more years of experience with ServiceNow, are a Certified System Administrator (CSA), a Certified Implementation Specialist in ITSM, and an additional area.   The Expert Implementer level will focus on:  Mastering ServiceNow application development  Continuing to build an architect mindset  Securing the Now Platform  Streamlining ServiceNow upgrades and testing   Becoming a ServiceNow Certified Application Developer (CAD) and Performance Analytics Application Specialist (CAS - PA)

ServiceNow Certifications